Sometimes while using an eSIM you will receive SMS messages in a foreign language from unknown numbers.

Don’t worry, this is normal.

Here are some of the messages you may receive:

A message informing you that you have a British phone number.

This occurs with eSIMs from Three UK (like our eSIM for Europe, among others). Our provider automatically assigns you a British phone number, even if you aren’t in Great Britain. Although the phone is assigned this number, you can’t use it to make calls or send SMS messages.

Messages in Thai

Many of our eSIMs (such as those for Mexico or Argentina) work with AIS, a network provider based in Thailand. These messages are sent automatically when you activate one of their eSIMs. They don’t know each user’s language so messages are written in Thai by default.

Some people worry that these messages might be dodgy or spam because they’re in a foreign language. But don’t worry, AIS is one of the biggest network providers in the world. These are nothing more than messages welcoming you to their network.

I received a message and my eSIM stopped working

If you receive a message at the same time as your eSIM stops working, it could be a message letting you know that your data has run out.

If you don’t think you’ve used all your data, check your current data period in your phone’s settings. If your eSIM plan seems to have run out early, let us know via our webchat or email us at support@Clowdnet.com.

A message I received is concerning me

If you have any concerns, please contact us via our webchat or at info@Clowdnet.com

Yes, you can use WhatsApp or any other app based program that uses the internet, just like normal.

When you install an eSIM, you will keep your WhatsApp number, which means you will also keep all your conversations and contacts.

You don’t need to worry about falling out of touch with your friends and family when you’re travelling.

That being said, remember that making video calls over WhatsApp uses up a lot of data. We recommend sending messages whenever possible.

There is no need to delete your eSIM once you have finished using it.

However, if you want to delete it, you can do so by going to your phone’s SIM card manager.

Do not uninstall your eSIM if you still want to use it.

If you uninstall your eSIM, you will not be able to scan the QR code again and the eSIM cannot be recovered.

You should only uninstall your eSIM once you have finished using your data plan.

If your eSIM is not working, do not uninstall it!

Get in touch with our customer support team first. We will help you identify and resolve the problem.

Please remember that we work 24/7, so you can get in touch with us on any day of the week and at any time of the day.

Your eSIM can only be activated on one device.

If you delete the eSIM from your phone, you will not be able to reuse it.

You cannot scan the QR code on two devices, but on certain plans you can share data between devices by adjusting the settings on your phone.

Yes, you can do so by adding another bundle to it (like topping up) there are many ways to do this, however the easiest is by logging into your Customer Panel on the ClowdNet website. You will find the data plans you can purchase there. Once you’ve made your purchase, it will be activated immediately on the eSIM you have linked.

Yes, eSIMs work as dual SIM. That means you can continue using your regular SIM card while using your eSIM.

Important:

Just because your phone has dual SIM technology doesn’t necessarily mean it’s eSIM compatible.

Please check that your phone model appears in our eSIM compatible device list before making a purchase.

The iPhone 13, 13 Pro, 13 Pro Max and newer versions allow you to use two eSIMs at the same time.

No other phones have this feature.

Many phones do allow you to have multiple eSIMs installed, but deactivated, on the same device.

Your eSIM data plan begins the moment you activate it on your phone.

You must scan a QR code to install your eSIM, however this does not start your data plan going.

After scanning the code, your eSIM will be downloaded and you will have the option to activate it, enabling data roaming. The number of days in your plan will start counting down when you do this.

If you leave your eSIM deactivated, your plan will not start and you will not lose any days from the length of your plan.

You can then activate it later when you arrive at your destination.

In short, the number of days in the plan will start counting down when you activate your eSIM, not when you install it.

Should I only buy an eSIM when I’m ready to use it?

No, you can buy an eSIM whenever you want.

After making your purchase, you can wait as long as you like before scanning the QR code.

Buying an eSIM does not automatically start your plan.

When should I activate my eSIM data plan?

Activate your eSIM on the same day that you travel to get the most out of your plan and avoid losing any days of connection.

Let’s imagine you’re going to Mexico from 1st–15th May, for example. If you purchased a 15-day Mexico eSIM and activated your plan on 1st May, it would last for your entire trip.

But if you activated it on 30th April, the 15 days would run out before the end of your trip.

However, if your eSIM plan lasts longer than the length of your trip (for example, a 12-day eSIM for a 5-day trip), then you can set up your eSIM a few days in advance.

Just make sure you don’t activate your eSIM too far in advance.

What happens if I activate my eSIM before I get to my destination?

It’s highly likely that you will activate your plan even if you’re not in your destination country.

That’s why we always recommend that you activate eSIM data roaming on the day you arrive at your destination.

Yes, set your device to use your SIM card for phone calls and text messages, and your Clowdnet eSIM for primary data.

Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to make or receive phone calls, and to send or receive text messages.

You can check how much data you’ve used by going to the data settings on your device.

We do not have access to this information, you must check the settings on your phone yourself.

For some of our plans, you can see your data consumption on your customer panel.

You can also view the data consumption in your plan in your personal portal.

Clowdnet eSIMs let you share data with other devices via a Wi-Fi connection.

We suggest you read the Technical Specs of the eSIM you are thinking of buying to check if the plan includes the option to share data. If you are able to do so, you only need to activate the hotspot to use it.

Hotspot / Tethering Clowdnet eSIM